FAQ

PRODUCT

What Browsers are Supported?

As a general note, CaseStacks works best and loads the fastest on Google Chrome.

BROWSERVERSIONS
 Google Chrome61 and higher
 Firefox55 and higher
 Microsoft Edge79 and higher
 Microsoft Internet ExplorerNot Supported
 Safari10.1 and higher
What do CaseStacks Subscriptions Include?

The individual PRO subscription plans are timed subscriptions (either 3, 6, or 12 months) which provide access to different CaseStacks courses and cases.  All cases include detailed findings, sample case reports, and focused discussions.  Most of the cases also include annotated images or illustrations.  Please refer to our pricing page for additional details on our plans.

The institution subscriptions are timed subscriptions that grant access to multiple users at a program.

  • Our residency program plan includes access to all eight courses, five assessments (optionally), and added features that are described on the here.
  • Our medical school plan is highly discounted and includes access to cases suitable for medical student level learning.  
Are Cases Viewable on Desktops/Laptops and Mobile Devices?

Cases are viewable on desktops and laptops (using the supported browsers above). While cases are scrollable using a laptop trackpad, using an external mouse improves the experience.

Cases can be viewed on mobile devices; however, for regular day-to-day use we recommend using a desktop or laptop given many of the cases include very large files and the overall experience is better and more tested on desktops/laptops.  We recommend using WIFI (not cellular), but if you are using the site on a cellular network please note that standard data fees may apply.

SUBSCRIPTION

How Can I Purchase a Subscription?

If you're interested in an individual subscription, you can purchase a timed subscription on the pricing page and continue with the checkout process using a credit card.

If you are a program director interested in an institution subscription, you can request a quote or a demo.

Do you Offer Subscriptions for Institutions?

Yes, we offer an institutional subscription for residencies and medical schools.  Our residency program plan includes access to all eight courses, five assessments (optionally), and added features that are described on the here.  Our medical school plan is highly discounted and includes access to select cases suitable for medical student level learning.

Do You Have a Free Trial Version?

Yes, our free plan provides access to a few cases in every lesson so you can try the site out before committing.  No credit card is required.  Free cases are marked with a "<i class="fas fa-check"></i> Free" label on the lesson pages.

What is Your Refund Policy

We offer a risk free 3-day refund policy for our 3, 6, and 12 month individual subscriptions.  Feel free to try out our product and if you don't like it please contact us within the first 3 days of the purchase.  In addition, we offer a free trial (see above question) of our site so you can try CaseStacks out before committing.

ACCOUNT

I Forgot my Password, Can I Reset my Password?

Yes, you can reset your password here.

How Does the CaseStacks Affiliate Program Work?

All active subscribers have access to our affiliate program, allowing you to earn credit for every referral that signs up for a paid subscription on CaseStacks.  Payouts are made through PayPal.

You can find the full Affiliate Program FAQ here.

Have an Unanswered Question?