FAQ

PRODUCT

What Browsers are Supported?

As a general note, CaseStacks works best and loads the fastest on Google Chrome.

BROWSERVERSIONS
 Google Chrome61 and higher
 Firefox55 and higher
 Microsoft Edge79 and higher
 Microsoft Internet ExplorerNot Supported
 Safari10.1 and higher
What do CaseStacks Subscriptions Include?

The individual PRO subscription plans are timed subscriptions (either 3, 6, or 12 months) which provide access to different CaseStacks courses and cases.  All cases include detailed findings, sample case reports, and focused discussions.  Most of the cases also include annotated images or illustrations.  Please refer to our pricing page for additional details on our plans.

The institution subscriptions are timed subscriptions that grant access to multiple users at a program.

  • Our residency program plan includes access to all eight courses, five assessments (optionally), and added features that are described on the here.
  • Our medical school plan is highly discounted and includes access to cases suitable for medical student level learning.  
Are Cases Viewable on Desktops/Laptops and Mobile Devices?

Cases are viewable on desktops and laptops (using the supported browsers above). While cases are scrollable using a laptop trackpad, using an external mouse improves the experience.

Cases can be viewed on mobile devices; however, for regular day-to-day use we recommend using a desktop or laptop given many of the cases include very large files and the overall experience is better and more tested on desktops/laptops.  We recommend using WIFI (not cellular), but if you are using the site on a cellular network please note that standard data fees may apply.

SUBSCRIPTION

How Can I Purchase a Subscription?

If you're interested in an individual subscription, you can purchase a timed subscription on the pricing page and continue with the checkout process using a credit card.

If your program is interested in an institution subscription for 5 or more trainees, you can request a quote.

Do You Offer a One Month Subscription?

Our shortest plan is 3 months. The main reason is that this is the shortest reasonable time to get through the number of cases we have on the site. We do have free cases as part of every course (about 160 free cases) so you can try out the site before committing. For more information on our pricing and plans, please visit our pricing page.

Do You Offer Subscriptions for Institutions?

Yes, we offer institution subscriptions for programs with 5 or more users.  Our institution plan includes access to all nine courses, five assessments (optionally), and added features.

Do You Have a Free Trial Version?

Yes, our free plan provides access to a few cases in every lesson so you can try the site out before committing.  No credit card is required.  Free cases are marked with a "FREE" label on the lesson pages.

What is Your Refund Policy

We offer a risk free 3-day refund policy for our 3, 6, and 12 month individual subscriptions.  Feel free to try out our product and if you don't like it please contact us within the first 3 days of the purchase.  In addition, we offer a free trial (see above question) of our site so you can try CaseStacks out before committing.

ACCOUNT

I Forgot my Password, Can I Reset my Password?

Yes, you can reset your password here.

How Does the CaseStacks Affiliate Program Work?

All active subscribers have access to our affiliate program, allowing you to earn credit for every referral that signs up for a paid subscription on CaseStacks.  Payouts are made through PayPal.

You can find the full Affiliate Program FAQ here.

CERTIFICATES

How Do I Receive a Certificate of Completion?

You can receive a certificate of completion once you've completed a course while having PRO or Institution access.

When you complete all the cases in a course you will see a link on that course page (see the screenshot below) to claim your certificate. Once successfully claimed, your certificate will be emailed to you as a PDF attachment.

Please note that you will have to have PRO or Institution access. at the time of completion to receive the certificate. Free accounts will not be granted certificates.

My PRO Subscription Has Expired. Can I Still Receive a Certificate?

If you've previously had a PRO plan and completed a course you may be eligible to receive a certificate. Please contact us and we will look into it.

If I Reset my Progress Will I Lose my Certificate?
You will lose access to your certificate so make sure to claim it before resetting your progress.

CME

What Category Of CME Credit Is Offered On Casestacks?

CaseStacks offers AMA PRA Category 1™ Credits.

What Do I Have To Do To Accumulate CME Credits?

You must have PRO or Institution access and be logged in. The first time you open a case, the credit hour value of that case will be added to your total.

How Many Credit Hours I Can Earn?

The maximum number of credit hours depends on your subscription (see below).

PLANMAX CME
FreeDoes not qualify for CME
PRO Radiographs16 AMA PRA category 1™
PRO Cross-Sectional75 AMA PRA category 1™
PRO All-Imaging91.25 AMA PRA category 1™
Institution Users91.25 AMA PRA category 1™
Brain Tumors Course10.5 AMA PRA category 1™
Neurodegenerative Course1.3 AMA PRA category 1™
Is There A Fee For Claiming CME Credit Hours?

There is a fee for submitting a CME claim, which varies depending on the amount of CME you are claiming.

CME CLAIMCLAIM FEE
<25 CME$149
25-50 CME$199
50-75 CME$249
75-100 CME$299
100+ CME$349
How Will My CME Credit Hours Be Awarded?

When you successfully submit a claim, you will receive an email including an attached certificate listing your name and the number of AMA PRA Category 1 Credits™ earned. 

How Many CME Hours Have I Earned from Each Course?

You can find a more detailed breakdown of
earned CME hours by coursehere.

Can I Submit Multiple CME Claims?

You can only make one claim through our automated online form.  If you want to make an additional claim please contact us.

I Don't Need CME, But I Would Like a Certificate. Is This Possible?

You can receive a certificate of completion once you've completed a course while having PRO or Institution access.

When you complete all the cases in a course you will see a link on that course page (see the screenshot below) to claim your certificate. Once successfully claimed, your certificate will be emailed to you as a PDF attachment.

Please note that you will have to have PRO or Institution access. at the time of completion to receive the certificate. Free accounts will not be granted certificates.

I Have Already Been Using CaseStacks Before the Introduction of CME. Can I Claim CME Credit For Cases I Have Already Viewed?

Unfortunately, we cannot offer CME credit for cases viewed prior to November 16, 2021. You may, however, reset your data on your progress page if you would like to start over and re-review cases for credit.

Have an Unanswered Question?

Call Preparation  

Curated case sets, sample reports, focused discussion, and our call simulator.

1,400+ cases    91.25 CME
 Call Simulator

   Neuro CT

250 cases

  Neuro MRI

146 cases

   Peds Radiographs

372 cases

   MSK Radiographs

281 cases

   Chest CT

84 cases

   Chest Radiographs

97 cases

   KUB

43 cases

   Body CT

127 cases

   Ultrasound

75 cases

Call Simulator

• Shuffle cases from our courses to simulate the mix of a call shift.
• Submit your own report before reviewing the case write-up.

Neuro Fellowship  

Develop expert knowledge with in depth reviews of neuro topics.
  118 cases 11.8 CME

   Brain Tumors

105 cases

   Neurodegenerative

13 cases

Call Prep

   Neuro CT

250 cases

   Neuro MRI

146 cases

   Peds Radiographs

372 cases

   MSK Radiographs

281 cases

   Ultrasound

75 cases

   Chest CT

84 cases

   Chest Radiographs

97 cases

   Body CT

127 cases

   KUB

43 cases

Neuro Fellowship

   Brain Tumors

105 cases

   Neurodegenerative

13 cases

Call Simulator

• Shuffle cases from our courses to simulate the mix of a call shift.
• Submit your own report before reviewing the case write-up.

CME

• Earn up to 91 CME by completing cases in our radiology courses.
• Claim your CME to receive a certificate.

On Call

Quick references created specifically to help while on call.

  Peds Normals by Age

Reference database of normal imaging from birth to age 16

   Incidental Findings

Summary of consensus guidelines for managing incidental CT findings

   Media Index

Index of select illustrations & videos from our courses

  Neuro CT Mimics

Visual reference for common mimics of pathology on CT

Anatomy

Labelled radiographs and CT/MRI series teaching anatomy with a level of detail appropriate for medical students and junior residents.

   Pelvis

Pelvic MRI anatomy

   Chest

Chest radiograph & CT anatomy

   Body

Abdominal CT anatomy

   Cardiac

Cardiac CT anatomy

   Brain

Brain & calvarial anatomy on CT/MRI

   Cranial Nerves

Cranial nerves on MRI

   Shoulder

Shoulder MRI anatomy

   Knee

Knee MRI anatomy

   Temporal Bone

Resident/fellow-level anatomy

   Neuro CT

250 cases

   Neuro MRI

146 cases

   Peds Radiographs

372 cases

   MSK Radiographs

281 cases

   Ultrasound

75 cases

   Chest CT

84 cases

   Chest Radiographs

97 cases

   Body CT

127 cases

   KUB

43 cases

Call Simulator

• Shuffle cases from our courses to simulate the mix of a call shift.
• Submit your own report before reviewing the case write-up.

CME

• Earn up to 91 CME by completing cases in our radiology courses.
• Claim your CME to receive a certificate.